Ask Eve & Victoria: Top 5 Questions

{"category":"Roundups","body":{"data":{},"content":[{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"iy53htc1d0h4"}},"id":"6SyeWAucFmZJhdvvpjloHt","type":"Entry","createdAt":"2019-11-27T14:12:10.359Z","updatedAt":"2019-11-27T14:12:10.359Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"imageSet"}},"locale":"en-US"},"fields":{"images":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"iy53htc1d0h4"}},"id":"3KXHshSPCFsvEdsvOltXWf","type":"Asset","createdAt":"2019-11-27T14:12:07.308Z","updatedAt":"2019-11-27T14:12:07.308Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"E+V Hero Desk","file":{"url":"//images.ctfassets.net/iy53htc1d0h4/3KXHshSPCFsvEdsvOltXWf/458f9d5fde8a9218cbc164d06916a0de/E_V_Hero_Desk.png","details":{"size":3619165,"image":{"width":1672,"height":1108}},"fileName":"E+V_Hero_Desk.png","contentType":"image/png"}}}]}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"As a predominantly digital-facing company, we know that one of the most important things is cultivating a personal relationship with you. It’s why we pay careful attention to every single question we receive via live chat, email, or phone calls. Whether you’re shopping for yourself or gifting a pair to a loved one, we’re here to make sure that each shoe fits perfectly right out of the box. (Or to moonlight as a therapist—holidays are tough, we totally get it, and we’re here for that too.) ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Heading into our busiest holiday season, our Client Experience Experts, Eve and Victoria,  share the top 5 questions they’re asked daily. \n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"1. How do I know my M.Gemi Size? ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We provide a size chart and fit tip on every shoe page and throughout the site! You can also live-chat us Monday through Friday, 9 am-9 pm—we’ll guide you into the best size for you. If you’re gifting for someone, we can look up a past order if you’re unsure of their size. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2.","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":" I'm buying these as a gift—can the receiver return or exchange if they need to? ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Absolutely! We have extended returns and exchanges for the holiday season through ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"January 15th.","nodeType":"text"},{"data":{},"marks":[],"value":" All they would need is the order number and to go to ","nodeType":"text"},{"data":{"uri":"https://mgemi.loopreturns.com/#/"},"content":[{"data":{},"marks":[],"value":"mgemi.com/returns","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Or you can reach out to us directly.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"iy53htc1d0h4"}},"id":"k8mGDzcIoeQq7MAWKCmF1","type":"Entry","createdAt":"2019-11-27T14:13:04.082Z","updatedAt":"2019-11-27T14:13:04.082Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"imageSet"}},"locale":"en-US"},"fields":{"images":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"iy53htc1d0h4"}},"id":"5P02hxBiMcnigTc6UVWkEb","type":"Asset","createdAt":"2019-11-27T14:13:00.679Z","updatedAt":"2019-11-27T14:13:00.679Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"SaccaDonna 2 Desk","file":{"url":"//images.ctfassets.net/iy53htc1d0h4/5P02hxBiMcnigTc6UVWkEb/73c6333de5833b63c8cd60c962ee7da7/SaccaDonna_2_Desk.png","details":{"size":2878323,"image":{"width":1672,"height":1114}},"fileName":"SaccaDonna_2_Desk.png","contentType":"image/png"}}}]}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":"3. How do your returns work? ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We offer free returns; simply print a prepaid shipping label online and mail back to us by dropping at any post office. We also encourage ordering multiple sizes if you feel that you’re in between a size so that you can try-on in the comfort of your home and easily return the ones that didn’t work. \n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n \n","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":"4. Do you offer gift packaging? ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We do not but our shoes come in beautifully constructed shoeboxes with hand-designed tissue paper, guaranteeing that each box feels like a present. (We always get comments from our customers telling us how much they love the packaging!)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. ","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":"What is your bestselling style?","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our all-time bestseller is the Felize driving moccasin and so many of our customers have purchased multiple colors or textures. This season, the Alpi Boot has been a huge hit and we love seeing them styled with unexpected skirts or florals. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"iy53htc1d0h4"}},"id":"4j5xWId6vrr5AQ0AmHT1oK","type":"Entry","createdAt":"2019-11-27T14:14:53.271Z","updatedAt":"2019-11-27T14:14:53.271Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"imageSet"}},"locale":"en-US"},"fields":{"images":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"iy53htc1d0h4"}},"id":"2y0iZV6CFVKTnWElqJtA5A","type":"Asset","createdAt":"2019-11-27T14:14:50.781Z","updatedAt":"2019-11-27T14:14:50.781Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Felize 3 Desk","file":{"url":"//images.ctfassets.net/iy53htc1d0h4/2y0iZV6CFVKTnWElqJtA5A/392a20d4235eefe6f8647e51544c4989/Felize_3_Desk.png","details":{"size":3039906,"image":{"width":1676,"height":1068}},"fileName":"Felize_3_Desk.png","contentType":"image/png"}}}]}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"\n\n","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}